Terms of Use
Velvigo Holidays Private Limited
Effective Date: 13/03/2026
Welcome to the website of Velvigo Holidays Private Limited. By accessing or using our website, services, or booking any travel packages, you agree to comply with and be bound by the following Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.
1. Acceptance of Terms
By accessing or using our website, you confirm that you have read, understood, and agree to these Terms of Use. These terms constitute a legally binding agreement between you and Velvigo Holidays Private Limited.
2. Services Offered
Velvigo Holidays Private Limited provides travel-related services, including but not limited to:
Domestic and international tour packages
Hotel bookings
Transportation arrangements
Adventure and activity bookings
Customized travel itineraries
Visa assistance (if applicable)
All services are subject to availability and may be governed by the policies of third-party suppliers such as airlines, hotels, and transport providers.
3. Booking and Payment
All bookings are subject to confirmation and availability.
Customers may be required to pay a deposit or full payment at the time of booking.
Prices may change due to availability, seasonal demand, or supplier price changes.
Velvigo Holidays Private Limited reserves the right to cancel any booking if payment is not received on time.
Travel agency terms normally include booking rules, payment conditions, and cancellation policies as part of customer agreements.
4. Cancellation and Refund Policy
Cancellation policies vary depending on the travel package and supplier.
Cancellation requests must be made in writing via email or official communication channels.
Cancellation charges may apply depending on the time of cancellation.
Refunds, if applicable, will be processed within a reasonable timeframe after deduction of applicable charges.
Certain services, such as flights, special permits, or event tickets, may be non-refundable.
5. Travel Documents
It is the traveler’s responsibility to ensure they have all required documents, including:
Valid passport
Visa (if required)
Travel insurance
Government identification
Velvigo Holidays Private Limited will not be responsible for denied boarding, visa rejection, or travel restrictions due to incomplete documentation.
6. User Responsibilities
By using our website, you agree that you will:
Provide accurate and truthful information when booking
Use the website only for lawful purposes
Do not misuse, copy, or reproduce website content without permission
Do not attempt to interfere with the website’s security or functionality
Unauthorized use of travel agency websites or services is generally prohibited and may lead to legal action.
7. Third-Party Services
Velvigo Holidays Private Limited works with third-party suppliers such as hotels, airlines, transport providers, and activity organizers.
We are not responsible for:
Changes in schedules by airlines or hotels
Supplier cancellations or delays
Service quality provided by third-party vendors
However, we will assist travelers to resolve issues wherever possible.
8. Limitation of Liability
Velvigo Holidays Private Limited shall not be liable for:
Natural disasters
Political unrest
Flight delays or cancellations
Loss of luggage or personal belongings
Any unforeseen circumstances beyond our control
Travelers are advised to purchase travel insurance for protection against such risks.
9. Intellectual Property
All content on this website, including:
Text/ Images/ Logos/ Travel packages/ Branding
is the property of Velvigo Holidays Private Limited and may not be copied, distributed, or reproduced without prior written permission.
10. Changes to Terms
Velvigo Holidays Private Limited reserves the right to update or modify these Terms of Use at any time. Continued use of the website after changes are posted will constitute acceptance of the updated terms.
11. Governing Law
These Terms of Use shall be governed and interpreted according to the laws of India. Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the courts in Delhi, India.
12. Contact Information
For any questions regarding these Terms of Use, please contact:
Velvigo Holidays Private Limited
Email: info@velvigoholidays.com
Phone: +91 9650741986 / +91 9186021219
Office: Delhi, India
